Blossom Speech and Language Therapy TN (“Blossom,” “we,” “us,” or “our”) respects your privacy. This SMS Privacy Policy explains how we collect, use, protect, and disclose information associated with our text-messaging program.
SMS Consent
We obtain consent before sending text messages. By voluntarily providing your mobile phone number and opting in to receive text messages from Blossom, you consent to receive non-marketing text messages concerning your scheduled services.
Consent to receive text messages is not a condition of purchasing or receiving treatment or other services. You may decline or withdraw SMS consent without affecting your access to services.
We maintain records of SMS consent, including when and how consent was provided, as required for legal and compliance purposes.
Types of Messages
Individuals who opt in may receive messages concerning:
- Upcoming appointment reminders
- Appointment confirmations
- Scheduling and rescheduling requests
- Appointment cancellations or changes
- Clinic closures or delays
- Responses to appointment-related questions
- Other administrative communications directly related to scheduled services
Information We Collect
In connection with our SMS program, we may collect and maintain:
- Your mobile phone number
- Your SMS opt-in and opt-out preferences
- The date, time, and method through which consent was provided
- Messages and responses exchanged through the SMS program
- Delivery and messaging records needed to operate and monitor the program
How We Use SMS Information
We use SMS-related information only to:
- Send the appointment and administrative communications described above
- Respond to your messages and requests
- Manage your communication preferences
- Document consent and opt-out requests
- Operate, maintain, secure, and improve our messaging services
- Comply with applicable legal and regulatory requirements
Mobile Information and Non-Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories of personal information described in this policy exclude text-messaging originator opt-in data and consent. SMS opt-in data, mobile phone numbers, and consent records will not be shared with any third parties or affiliates for their marketing or promotional purposes.
We do not sell, rent, trade, or transfer SMS consent to third parties or affiliates.
We may disclose mobile information to vendors and service providers—such as telecommunications carriers and messaging-platform providers—that assist us in delivering text messages or operating our services. Such information is disclosed only as reasonably necessary for those providers to perform services on our behalf. They are not authorized to use mobile information for their own marketing or promotional purposes.
We may also disclose information when required by law, regulation, court order, or legal process, or when reasonably necessary to protect the rights, safety, or property of Blossom, our patients, our employees, or the public.
Message Frequency
Message frequency varies based on the number of appointments scheduled, appointment changes, and the individual’s communications with Blossom. Individuals will typically receive approximately 1–3 messages per scheduled appointment. Additional messages may be exchanged when necessary to coordinate scheduling or respond to a request.
Message and Data Rates
Message and data rates may apply according to your mobile carrier and service plan. Blossom is not responsible for charges imposed by your mobile carrier. Mobile carriers are not liable for delayed or undelivered messages.
Opting Out
You may opt out of text messages at any time by replying STOP to any message. You may receive one final text confirming that your opt-out request has been processed. After that confirmation, no additional messages will be sent unless you provide consent again.
You may also withdraw consent by contacting Blossom directly using the information below. Withdrawal of SMS consent will not affect your access to treatment or other services.
To resume messages after opting out, reply START or contact Blossom to provide consent again.
Help and Contact Information
Reply HELP to any message for assistance. You may also contact:
Blossom Speech and Language Therapy TN
Phone: 615-707-4644
Email: contactustn@blossomslt.com
Text messaging should not be used for emergencies or urgent medical concerns. If you are experiencing an emergency, call 911 or seek appropriate emergency assistance.
Privacy and Security Notice
Text messages may not be encrypted and may be viewed by anyone who has access to your mobile device or account. By consenting to receive text messages, you acknowledge these risks and authorize Blossom to send the administrative communications described in this policy.
We limit messages to information reasonably necessary for appointment-related and administrative communications. We use reasonable administrative, technical, and physical safeguards to protect the information under our control; however, no text-messaging or electronic communication system can be guaranteed to be completely secure.
Changes to This Policy
We may update this SMS Privacy Policy periodically. Any revised version will be posted on our website with an updated revision date. Changes will apply prospectively unless otherwise required by law.